GUI client slow

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Moderator: SourceGear

Posts: 52
Joined: Thu Mar 08, 2007 3:49 am

GUI client slow

Post by Tilman » Tue Feb 05, 2008 3:25 am


I'm having a problem that only affects one of our users. When he starts up the GUI client it takes between 5 and 30 minutes. Most of the time it's around the 20 minutes mark. This problem started when we upgraded from 3.5.2 to 4.0.6. We tried doing a clean re-install, i.e. uninstall Vault, delete cache, clean registry, but it didn't help. Once the user has logged on speed seems to be normal. Any ideas?

Here is the user's client information

Client Information

Vault Client Version:

.Net Framework Version: 2.0.50727.1433

Operating System: Microsoft Windows XP Professional

Service Pack: 2.0

OS Version: 5.1.2600

Total Physical Memory: 3.25 GB

Time Zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London

Server Information

Vault Server Version:

.Net Framework Version: 2.0.50727.832

Operating System: Microsoft(R) Windows(R) Server 2003, Standard Edition

Service Pack: 2.0

OS Version: 5.2.3790

Timezone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London

SQL Version: Microsoft SQL Server 2005 - 9.00.3054.00 (Intel X86)

Mar 23 2007 16:28:52

Copyright (c) 1988-2005 Microsoft Corporation

Developer Edition on Windows NT 5.2 (Build 3790: Service Pack 2)

License Information

7 serial number(s):

1 of 7: 4 full users, permanent

2 of 7: 5 full users, permanent

3 of 7: 10 full users, permanent

4 of 7: 5 full users, permanent

5 of 7: 5 full users, permanent

6 of 7: 36 full users, permanent

7 of 7: 5 full users, permanent



Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Tue Feb 05, 2008 10:33 am

Do you have a large folder tree in Vault?

Does the user login infrequently -- that is, would his tree be many versions out of date?

After that 20 minute login, if the user logs out and logs in again, is it faster this time?

If the user logs in from a different machine, is it still slow?

If another user logs in from this machine, is their login slow?

Are you using the option to show "ghosted" files and folders?
Linda Bauer
Technical Support Manager