Customer

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Titaye
Posts: 4
Joined: Tue Jun 07, 2005 5:38 am

Customer

Post by Titaye » Tue Jun 07, 2005 5:52 am

I think it would be interesting to have the possibility to link an item with a Customer.

So it will be possible to identify who found the bug or ask for feature.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Thu Jun 09, 2005 9:44 am

Are you thinking of something other than the "reporter" field? You could use one of the customized fields for the name of the customer, if the customer isn't the one using Dragnet to report bugs.
Linda Bauer
SourceGear
Technical Support Manager

Titaye
Posts: 4
Joined: Tue Jun 07, 2005 5:38 am

Post by Titaye » Fri Jun 10, 2005 2:12 am

We have a Support service here and I want to know who wrote the bug or feature request (one of our employees) and who asked for support (the customer)

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