login page doesn't seem to redirect

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Moderator: SourceGear


Posts: 10
Joined: Thu Jul 13, 2006 9:38 am
PostPosted: Thu Aug 10, 2006 1:16 pm
We have one computer running Internet Explorer 6 (Windows XP latest updates) where the login page doesn't seem to redirect to the next page. When I enter your username and password correctly, the login page is reloaded with no error messages. When you enter in invalid username and password, an error message does show. I've tried several users and they all produce the same result.

I've tried resetting the IE security and privacy settings, but still cannot sign in. Any suggestions?

Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear
PostPosted: Fri Aug 11, 2006 10:25 am
Are there any errors logged to the dragnet.log file in %windir%\temp\SGdragnet directory on the server machine?

Anything in the Event viewer on the client machine?

Is Javascript enabled for your browser?
Linda Bauer
SourceGear
Technical Support Manager

Posts: 10
Joined: Thu Jul 13, 2006 9:38 am
PostPosted: Fri Aug 11, 2006 4:20 pm
I'm getting this error in the log files:


2006-08-10 11:47:37.179 compname.domain (192.168.1.127)- : Helpers::ListUserPreferences The INSERT statement conflicted with the FOREIGN KEY constraint "fk_userprefs_users". The conflict occurred in database "sgdragnet", table "dbo.users", column 'uid'. The statement has been terminated.
2006-08-10 11:47:37.179 compname.domain (192.168.1.127)- : Helpers::ListProjects Session Timed Out

Does anyone know how to correct this?

Posts: 3559
Joined: Tue Dec 16, 2003 1:17 pm
Location: SourceGear
PostPosted: Mon Aug 14, 2006 9:09 am
So it is just this one computer? The error message indicates the User ID associated with the login is not correct on the server.

Is there anything on this machine which may be interferring with HTTP requests?

What version of Dragnet is being used?


Another thing to check... Cookies. Login information is saved in a Cookie within the session. Are cookies enabled in the browser?
Jeff Clausius
SourceGear

Posts: 10
Joined: Thu Jul 13, 2006 9:38 am
PostPosted: Tue Aug 15, 2006 9:33 am
1) Just one computer. Of course it happens to be my bosses computer...

2) I don't think so. It is a laptop that is taken out of the office quite a bit but I think the only possible software would be the xp firewall. There is probably some sort of VPN software installed and I can find out more about this if need be.

3) Version 1.0.7.1379

4) Cookies are enabled in the browser.

Strangely enough, the next day he was able to get in without problem. I haven't heard any complaints from him since but I am not sure if he has tried since. I will find out and let you know if he is still having problems.

Thanks.
Clint.

jclausius wrote:So it is just this one computer? The error message indicates the User ID associated with the login is not correct on the server.

Is there anything on this machine which may be interferring with HTTP requests?

What version of Dragnet is being used?


Another thing to check... Cookies. Login information is saved in a Cookie within the session. Are cookies enabled in the browser?

Posts: 10
Joined: Thu Jul 13, 2006 9:38 am
PostPosted: Tue Sep 19, 2006 4:07 pm
My problem was that ZoneAlarm was installed. Once it is turned off everything works fine. My boss had other software that was affected by the software firewall and so he turned it off and everything worked fine.

What part of Zone Alarm could be affecting dragnet in this way?

Posts: 3559
Joined: Tue Dec 16, 2003 1:17 pm
Location: SourceGear
PostPosted: Wed Sep 20, 2006 8:14 am
You should ask ZoneAlarm if they are inteferring w/ HTTP requests - stripping JavaScript from the network stream, changing cookies or headers, etc.
Jeff Clausius
SourceGear

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