Setting up email notifications in Fortress

A collection of information about Fortress, including solutions to common problems.

Moderator: SourceGear

Post Reply
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear

Setting up email notifications in Fortress

Post by Beth » Fri Jul 10, 2009 3:34 pm

NOTE: In Vault 6.0.0, there is a different section to configure found in the Vault Tools - Options - Notifications. See the Vault manual in the Vault documentation for additional Details.

NOTE: These instructions mostly apply to Vault as well. Just skip numbers 3-5 that deal with item tracking.

1) Set up email information in Admin website. If your mail server requires authentication, enter the SMTP authenticating username and password. Make sure the password is saved during setup. For the Server URL, you may need to enter in a Fully Qualified Domain Name instead of just a machine name or an IP address if there are any problems resolving the name. For example, instead of machinename, you might have
  • Screenshot1.jpg
    Screenshot1.jpg (48.29 KiB) Viewed 10854 times

2) Put the user’s email addresses into their user page.
  • Screenshot2.jpg
    Screenshot2.jpg (64 KiB) Viewed 10854 times
3) To subscribe to email notification, the user will select a project in the Item Tacking page.
  • Screenshot3.jpg
    Screenshot3.jpg (48.03 KiB) Viewed 10854 times
4) On the Recent Items page, the user will click Preferences.
  • Screenshot4.jpg
    Screenshot4.jpg (49.95 KiB) Viewed 10854 times
5) From there, the user will see the option to click the link to their email preferences.
  • Screenshot5.jpg
    Screenshot5.jpg (51.53 KiB) Viewed 10854 times
6) Here the user can set their email preferences page for item tracking:
  • Screenshot6.jpg
    Screenshot6.jpg (46.84 KiB) Viewed 10854 times
7) In the email tab of the Fortress Client, the user will select a folder or file and add the watched path as well as their email address. Select the path in the tree and then click Add.
  • Screenshot7.jpg
    Screenshot7.jpg (45.65 KiB) Viewed 10854 times
Troubleshooting tip: If you do not receive email notifications as expected:
  • 1) Try changing the email settings in the admin web page. In particular, check the server URL.

    2) Can you ping the SMTP server?

    3) Can you login to email using the username and password you entered into the email settings in the admin web page?

    4) Can you access Fortress or Vault using the server URL in a Fortress or Vault GUI client?

    5) Try a public SMTP server for the email settings in the admin web page. There are many resources on the internet with information on how to use Gmail, Yahoo, and other web mail services as SMTP servers. If it works with another provider, but not your own, then it may be either a problem with the information you entered in the email settings in the admin web page or there could be a problem with your internal mail server.
Beth Kieler
SourceGear Technical Support

Post Reply