Email notification for Item Tracking

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lmadderra
Posts: 2
Joined: Wed Feb 04, 2009 10:22 am

Re: Email notification for Item Tracking

Post by lmadderra » Wed Feb 04, 2009 10:29 am

We are having the exact same problem with our emails as described above.

1. We have been through all the configuration steps
2. I have set my user to receive emails on a project and I am also watching a repository folder
3. There is no email entries in either log file and we have set the level to Debug
4. We are monitoring traffic on that server and see no traffic communicating emails

We are running fortress 1.1.3

Any help here would be greatly appreciated.
Lynn Madderra
1279@madderra.net

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: Email notification for Item Tracking

Post by Beth » Wed Feb 04, 2009 11:22 am

It might be best if you send an email to support at sourcegear.com. I'm going to ask to see your exact entries for your email settings, and I'm assuming you won't want to post those here. Remember to include a link to this forum thread.
Beth Kieler
SourceGear Technical Support

jkp*74
Posts: 147
Joined: Wed Dec 15, 2004 9:42 pm
Contact:

Re: Email notification for Item Tracking

Post by jkp*74 » Mon Feb 16, 2009 8:46 pm

I've setup notifications as described in this thread. Is there anyway to set it so that I don't get an email if I'm the one that modified the item?
Please add my vote. Thanks.
Joel
Micro Modular System
http://www.mmsis.com

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: Email notification for Item Tracking

Post by Beth » Tue Feb 17, 2009 9:32 am

Got it. Thanks.
Beth Kieler
SourceGear Technical Support

cameronm
Posts: 1
Joined: Thu Nov 27, 2008 8:29 pm

Re: Email notification for Item Tracking

Post by cameronm » Wed Apr 29, 2009 3:31 am

I've got a similar issue.

Email notification works fine for changes on all items, but emails for changes on items assigned to just the user don't work.

There's nothing in the logs.

Any ideas?

Thanks
Cameron MacFarland

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: Email notification for Item Tracking

Post by Beth » Wed Apr 29, 2009 10:27 am

I will need to see more details to troubleshoot. Could you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread?
Beth Kieler
SourceGear Technical Support

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