Submit Item via Email

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roryhaynie
Posts: 2
Joined: Wed Oct 21, 2009 12:25 pm

Submit Item via Email

Post by roryhaynie » Wed Oct 21, 2009 12:34 pm

We were under the impression, according to a previous post, that SourceGear Fortress would be capable of receiving emails and entering the email text as Items for bug tracking. Is this still on the to do list or is it now possible? If not when can we expect this functionality? Is there any other new ways to let our remote users easily add bug items?
Thanks.

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
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Re: Submit Item via Email

Post by Beth » Wed Oct 21, 2009 1:45 pm

There is a link provided for an External Add that can be either sent to users or posted on a website for users to access. First the admin needs to set the project to allow external adds by using the Fortress admin web page. Next, the admin can go to the Item Tracking tab in the web client, click on a project and find a link to the External Add displayed.

For submitting via email, I have a feature request open that I can add your "vote" to. We have email notifications where users are notified of changes via email, but it's not possible yet to submit items via email.

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Beth Kieler
SourceGear Technical Support

roryhaynie
Posts: 2
Joined: Wed Oct 21, 2009 12:25 pm

Re: Submit Item via Email

Post by roryhaynie » Wed Oct 21, 2009 2:03 pm

Hi Beth, Thanks for the reply. Would we need any seperate licenses for the External Add feature?

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: Submit Item via Email

Post by Beth » Wed Oct 21, 2009 2:31 pm

No. The external add doesn't rely on a license.
Beth Kieler
SourceGear Technical Support

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