No more getting Email Notifications from Item Tracker

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Moderator: SourceGear


Posts: 9
Joined: Thu Apr 23, 2009 3:49 pm
PostPosted: Wed Apr 25, 2012 8:21 am
Hello,

We used to get notified by Email whenever an item was added / modified in Fortress Item Tracker. Now that has stopped. None of us in the team are receiving any emails. I checked all the settings and could not figure out what it could be.

Hoping for a quick reply.

- Pooja

Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
PostPosted: Wed Apr 25, 2012 9:39 am
We have a KB article posted here, viewtopic.php?f=29&t=12121&p=50455#p50455, about setting up email notifications.

Make sure you put in a login name and password on the email settings page.

Has your Fortress server been moved to a different machine?

Check out your Vault Server Log in %windir%\temp\sgvault\sgvault.log for any errors and post them here.

If there aren't any obvious errors in the log, then it would be easier to troubleshoot if I could see the exact settings. In that case could you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread?
Beth Kieler
SourceGear Technical Support

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