Problem after Get Latest timeout

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BigBrett
Posts: 218
Joined: Wed Feb 01, 2006 8:45 am

Problem after Get Latest timeout

Post by BigBrett » Sat Jan 12, 2008 2:16 am

I did a Get Latest from home during which a time out occurred (error message was 'An error occurred reading from the download stream ("The operation has timed out."), retrying...').

After that the progress bar sat at 100% and the system went into a loop getting the same files over and over again until I aborted the process. Checking the messages revealed that files had been retrieved at least 11 times before I stopped it.

I am running Fortress 1.0.6.15954

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Mon Jan 14, 2008 8:37 am

It's possible the server attempted to fetch the file, but didn't actually succeed, and kept trying. Eleven times does seem like a bit much, however.

Is this reproducible? Do you continue to experience this on other gets?

If so, we'd like to see a copy of the log file that shows this behavior.
You can email it as an attachment to support at sourcegear.com, attn: Linda.
Linda Bauer
SourceGear
Technical Support Manager

BigBrett
Posts: 218
Joined: Wed Feb 01, 2006 8:45 am

Post by BigBrett » Mon Jan 14, 2008 9:15 am

After I aborted the process I redid the Get Latest and that succeeded without any problems.

Unfortunately the only way it could be reproduced would be for the operation to timeout again and that I cannot force to happen (AFAIK).

I very seldom use Fortress from home but will turn on logging just in case it does happen again at a later stage.

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