Error when launching DiffMerge

Support for our DiffMerge utility.

Moderator: SourceGear


Posts: 2
Joined: Sat Jun 14, 2014 12:08 pm
PostPosted: Sat Jun 14, 2014 12:19 pm
I am getting this error when launching diffmerge 4.2 (after clean install from .msi):

---------------------------
sgdm.exe - Не удалось найти компонент
---------------------------
Приложению не удалось запуститься, поскольку Normaliz.dll не был найден. Повторная установка приложения может исправить эту проблему.
---------------------------
ОК
---------------------------

(Can't find Normaliz.dll.)

Files at file system:

C:\Program Files\SourceGear>dir /a /s
Том в устройстве C имеет метку Alla-M
Серийный номер тома: FCAD-3C23

Содержимое папки C:\Program Files\SourceGear

14.06.2014 22:01 <DIR> .
14.06.2014 22:01 <DIR> ..
14.06.2014 22:01 <DIR> Common
14.06.2014 22:01 <DIR> DiffMerge
0 файлов 0 байт

Содержимое папки C:\Program Files\SourceGear\Common

14.06.2014 22:01 <DIR> .
14.06.2014 22:01 <DIR> ..
14.06.2014 22:01 <DIR> DiffMerge
0 файлов 0 байт

Содержимое папки C:\Program Files\SourceGear\Common\DiffMerge

14.06.2014 22:01 <DIR> .
14.06.2014 22:01 <DIR> ..
23.10.2013 13:16 2 024 158 DiffMerge.chm
23.10.2013 13:16 1 910 085 DiffMerge.pdf
23.10.2013 13:16 166 License.html
23.10.2013 13:16 6 331 License.rtf
23.10.2013 13:16 8 171 520 sgdm.exe
23.10.2013 13:16 3 056 sgdm_cygwin.sh
23.10.2013 13:16 139 776 SourceGearDiffMergeShellExtension32.dll
7 файлов 12 255 092 байт

Содержимое папки C:\Program Files\SourceGear\DiffMerge

14.06.2014 22:01 <DIR> .
14.06.2014 22:01 <DIR> ..
23.10.2013 13:16 485 README.txt
1 файлов 485 байт

Всего файлов:
8 файлов 12 255 577 байт
11 папок 3 261 317 120 байт свободно


Windows XP SP3 RUS 32-bit

Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
PostPosted: Mon Jun 16, 2014 1:46 pm
Normaliz.dll is a Windows file.

Had you performed any uninstalls or had any computer issues recently?

The best answer I've found for dealing with this file disappearing is here: http://pcsupport.about.com/od/findbyerr ... -error.htm. Try the suggestions there and let me know the results.
Beth Kieler
SourceGear Technical Support

Posts: 2
Joined: Sat Jun 14, 2014 12:08 pm
PostPosted: Thu Jun 19, 2014 1:29 pm
http://us.battle.net/hearthstone/en/forum/topic/10497450332
Resolved. Solution is to install Internet Explorer 8
Please update system requirements for the product. Thanks!

Posts: 3599
Joined: Tue Dec 16, 2003 1:17 pm
Location: SourceGear
PostPosted: Tue Jun 24, 2014 7:16 am
DiffMerge requires the "Microsoft Internationalized Domain Names (IDN) Mitigation API", which includes normaliz.dll. This is installed on most of the systems we've tested against. However, if anyone finds they are missing the file on their system, I would recommend taking a look at : http://www.microsoft.com/en-us/download ... spx?id=734
Jeff Clausius
SourceGear

Return to Support (DiffMerge)

Who is online

Users browsing this forum: No registered users and 1 guest