Prompts for license, when I have registered it.

Support for our DiffMerge utility.

Moderator: SourceGear


Posts: 7
Joined: Tue Dec 08, 2015 11:43 am
PostPosted: Tue Apr 19, 2016 9:59 am
I have my registration code for diffmerge on a few different computers. For some reason, on my iMac, Diffmerge always throws up the nagware asking me to register.

I've tried the following.
    Reenter the registration code.
    Uninstall and Reinstall

Am I missing something?

My computer is running OSX El Capitan 10.11.4

Posts: 8334
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
PostPosted: Tue Apr 19, 2016 2:17 pm
I obtained a key and retested on a Mac with El Capitan and it seems fine, so there is something else as the root cause.

One thing we have found is that DiffMerge will accept anything in that registration area and not check it until it's time to start up. Double check your key to make sure it is perfectly matched to what you received.
Beth Kieler
SourceGear Technical Support

Posts: 7
Joined: Tue Dec 08, 2015 11:43 am
PostPosted: Fri Apr 22, 2016 9:38 am
I checked the registration key, and it is exactly correct. I noticed there is a little button next to Registration in the menu that says Register. I pushed it and the popup I kept getting about registration stopped happening. Although, when I clicked it, I got the same popup I was always getting before. I had a conflict this morning, and the popup did not show. I'm hoping the issue is resolved.

If that was the fix, I think it would be better when we input the registration code, to have it automatically check itself. Having to click Register is a little odd from a UI standpoint.

Posts: 7
Joined: Tue Dec 08, 2015 11:43 am
PostPosted: Fri Apr 22, 2016 2:35 pm
It is still showing this popup. Do you have any other suggestions? Image

Posts: 8334
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
PostPosted: Fri Apr 22, 2016 2:44 pm
Did you register under the same email that you have tied to your forum account here? If so, I'll check out the key to see if I can see anything wrong with it. If I don't see anything there, then we'll take this offline so I can take a closer look.
Beth Kieler
SourceGear Technical Support

Posts: 7
Joined: Tue Dec 08, 2015 11:43 am
PostPosted: Fri Apr 22, 2016 2:46 pm
Thank you Beth. Yes it is registered with the same email I use for the forum. Feel free to contact me directly through that e-mail address.

Posts: 8334
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
PostPosted: Fri Apr 22, 2016 3:02 pm
Thanks. I have sent an email.

HS: 244543
Beth Kieler
SourceGear Technical Support

Posts: 7
Joined: Tue Dec 08, 2015 11:43 am
PostPosted: Fri Apr 22, 2016 3:46 pm
Thanks for resolving. My bad with a wrong character. Now I know to look for the word valid at the end of my serial in the registration window.

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