Get Finder Items not working

Support for our DiffMerge utility.

Moderator: SourceGear


Posts: 2
Joined: Mon Dec 19, 2016 12:50 pm
PostPosted: Mon Dec 19, 2016 12:56 pm
Hello... I have the latest version of DiffMerge (4.2.1), and it's not working with the latest Sierra (10.12.2) update. Example: When you try to select a file in DiffMerge's file selector screen, if you have to drill down into a folder first, you are out of luck. It will no longer allow you to drill down into a folder.
Ideas? Thanks.

Posts: 8415
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
PostPosted: Mon Dec 19, 2016 4:54 pm
We tested here and didn't have an issue.

Is the location a non-local path or a mapped drive?

How deep do you need to drill? How many characters do you have in the path?
Beth Kieler
SourceGear Technical Support

Posts: 2
Joined: Mon Dec 19, 2016 12:50 pm
PostPosted: Tue Dec 20, 2016 8:43 am
Good question. Alas, it's not that simple.
The issue was happening sporadically, and now it just happens every time.
It's not on a non-local path or mapped drive. I'm looking in a subdirectory of HOME.
I'm surprised if nobody else is having this issue. This is a brand-new machine.
The error that comes up (when Apple says -- "do you want to send this report to Apple?") is saying something like "bad location".
I can "trick" DiffMerge into working, if I choose the same file for comparison, and then do the drill-down to look for the real file.
To answer your question -- drill-down is 6 levels deep, and there would be 113 characters in the file name/path.

Posts: 8415
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
PostPosted: Thu Dec 22, 2016 2:57 pm
Do you have any leading or trailing spaces?

What happens if you place the files you wish to Diff into a different location on the hard drive that has no spaces in the path?

Can you recreate the scenario and then attach a part of the system log from about a minute before you star through when you receive the error? You'll be able to remove the attachment when we're done troubleshooting.
Beth Kieler
SourceGear Technical Support

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