Unhandled exception when comparing .h

Support for our DiffMerge utility.

Moderator: SourceGear


Posts: 13
Joined: Thu Nov 30, 2017 1:29 pm
PostPosted: Wed Apr 03, 2019 5:04 pm
Hi,

I've recently had DiffMerge crash on me when performing a file comparison on a header file (pic attached).

I updated the Vault Client to the most recent version, but it didn't help.

It seems to work fine with many other files. The files that fail are all 420KB or larger.

4/3/2019 3:50:24 PM] Version Check: This Vault Standard client is version 10.0.2.936
[4/3/2019 3:50:24 PM] Version Check: Your Vault Standard server is version 10.0.0.736
[4/3/2019 3:50:24 PM] Version Check: SourceGear recommends that the client and server be the same version.
[4/3/2019 3:50:24 PM] Version Check: The following information was retrieved from the SourceGear website. No information was sent to SourceGear. You can disable this part of the version check from the Options dialog.
[4/3/2019 3:50:24 PM] Version Check: The most recent Server release is version 10.0.2.936
Attachments
2019-04-03_15-59-15.png
2019-04-03_15-59-15.png (147.82 KiB) Viewed 219 times

Posts: 458
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear
PostPosted: Thu Apr 04, 2019 10:14 am
Hello,

What version of DiffMerge do you have installed? Could you also provide me with details in regards to your OS? Does the crash happen for other users when diffing the same file?

Could you possibly email one of the files that causes a crash to support@sourcegear.com so we can try to reproduce the issue?

Thanks,

Tonya

Posts: 13
Joined: Thu Nov 30, 2017 1:29 pm
PostPosted: Thu Apr 04, 2019 11:08 am
10.0.2
Win10 x64
Yes, crashes on other developer machines.
Example file is attached. I had to zip it to work-around the upload size limit.
Attachments
NNSzCandidatePreferOnset02.zip
(338.79 KiB) Downloaded 13 times

Posts: 458
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear
PostPosted: Thu Apr 04, 2019 3:24 pm
Thank you for sending over the file. I'm having a hard time reproducing the issue.

Can you please provide me with the exact steps you are taking to reproduce the problem?

Thanks,

Tonya

Posts: 458
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear
PostPosted: Fri Apr 05, 2019 8:16 am
Another suggestion is to download the standalone DiffMerge application to see if the problem still exists is this edition:

http://sourcegear.com/diffmerge/downloads.php

Tonya

Posts: 13
Joined: Thu Nov 30, 2017 1:29 pm
PostPosted: Fri Apr 05, 2019 3:08 pm
I suspect you need the two versions of the file (attached) to reproduce the problem.
Attachments
Temp.zip
(675.23 KiB) Downloaded 12 times

Posts: 458
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear
PostPosted: Fri Apr 05, 2019 3:43 pm
Thank you for sending both files over. I was able to reproduce the problem and we are currently looking into it. I will let you know when we have more details to provide.

Tonya

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