Update Query Screen is unusable (7.1)

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lynnroth
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Update Query Screen is unusable (7.1)

Post by lynnroth » Thu Feb 13, 2014 8:01 am

I updated to 7.1 last week. I am seeing a lot of odd UI things in the web interface (lack of whitespace, things not lining up, etc.) One of the biggest issues is with the Query screen.

When trying to update a saved query or add a new query through the web interface, we are unable to see
everything and can't scroll.

Screenshot showing the issue.
updatequery.png
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Lynn Roth
Interactive Financial Solutions, Inc.

Beth
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Re: Update Query Screen is unusable (7.1)

Post by Beth » Thu Feb 13, 2014 10:00 am

What is your operating system you are on?

What browser are you using and what is the version of that browser?
Beth Kieler
SourceGear Technical Support

lynnroth
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Location: Wauseon, OH
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Re: Update Query Screen is unusable (7.1)

Post by lynnroth » Thu Feb 13, 2014 9:01 pm

Windows 8.1 - Chrome Version 32.0.1700.107 m (Latest) - This is the screenshot I gave.
Win 7 - IE 9 doesn't work (looks very similar to the screenshot I posted).

Win 8.1 w/ IE11 seems ok.
Lynn Roth
Interactive Financial Solutions, Inc.

Beth
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Re: Update Query Screen is unusable (7.1)

Post by Beth » Mon Feb 17, 2014 4:16 pm

I've been trying this with different scenarios, but haven't reproduced it yet.

I've tested Chrome 32.0.1700.107 on Windows 7 and 8.1, Firefox 26.0 on Windows 7, and IE 9 - 11. The version of IE 9 I had was on a Windows 2003 machine, so I'll try that one next on Windows 7.
Beth Kieler
SourceGear Technical Support

Beth
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Re: Update Query Screen is unusable (7.1)

Post by Beth » Mon Feb 24, 2014 10:24 am

Some things for you to try.
  • -Clear the browser cache.
    -Make sure IE isn't in compatibility mode.
    -In IE, make sure the path is listed as a trusted site.
Do you have any javascript errors?
Beth Kieler
SourceGear Technical Support

lynnroth
Posts: 39
Joined: Mon Aug 01, 2005 2:51 pm
Location: Wauseon, OH
Contact:

Re: Update Query Screen is unusable (7.1)

Post by lynnroth » Tue Feb 25, 2014 9:22 am

I'm not seeing the issue any longer with Chrome (I probably cleared things for other reasons) and I had the user upgrade IE, so I guess I would consider this closed for now. If it comes up again, I'll let you know.

Thanks for looking at it.
Lynn Roth
Interactive Financial Solutions, Inc.

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
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Re: Update Query Screen is unusable (7.1)

Post by Beth » Tue Feb 25, 2014 10:13 am

Thanks for the update. I'm happy to hear you're working.
Beth Kieler
SourceGear Technical Support

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