HTTP Error 500.19 - Internal Server Error

[tylerl]

Receiving the following error when trying to install Vault 9.1 and reach the admin page for the first time.

HTTP Error 500.19 - Internal Server Error
Detailed Error Information:
Module
DynamicCompressionModule
Notification
SendResponse
Handler
PageHandlerFactory-Integrated-4.0
Error Code
0x8007007e

Windows Server 2012r2

[Beth]

Open your IIS Manager and expand sites. Click on the website under which you installed Vault, then click on Basic Settings in the far right column. What path is listed there?

When you installed, one screen had two buttons called Typical and Custom. Which did you choose? If you chose Custom, then what path did you use?

[tylerl]

The physical path under the default web site is %SystemDrive%\inetpub\wwwroot

We used the typical install option for the server install.

[Beth]

Are there any web.config files in the path %SystemDrive%\inetpub\wwwroot or %SystemDrive%\inetpub? Vault will read ones that are in its own folders, but if there are web.config files in parent folders, then Vault might read those instead.

If there are no extra config files, then check the permissions on the vaultservice and vaultpro folders. You might first just try giving the Everyone Group full permissions to both and test the website. If it comes up, then the focus will be on adjusting the permissions correctly. If it doesn't then we need to check other things. After this test, you can remove the Everyone group from having the additional permissions.

[tylerl]

Didn't find any web.config files in the parents leading to the vault folders. Added the Everyone full access permissions and still receiving the same error.

[Beth]

Are you trying to access the admin web page right on the server or from your own machine?

Could you post a screenshot of the attempt to reach the admin URL (http://<your Vault server>/vaultservice/admin)?

Could you try to reach the Vault index page at (http://<your Vault server>/vaultservice/index.html?

[tylerl]

Trying to access the page from the server machine. I received the same error for the Index page that I did for the Admin page. See attached screen shot.

We also tried installing the server on a different machine, Windows Server 2008r2, and received the same HTTP error.

[Beth]

I would like you to uninstall Vault, but choose the option to keep the database.

For the next install, use these steps.

• 1) Create a blank text file in the same location as the Vault installer and call it msilog.txt.
  
  2) Next, run a command prompt as administrator (right-click icon and select Run As Administrator). It doesn't matter if you are already logged in as an admin.
  
  3) Change directories until you are in the location where your Vault install file is sitting.
  
  4) Use the following command to launch the Vault installer. In my example here, I'm assuming you're installing the 64-bit version, but use the name of whichever installer you actually have.

  Code: Select all

  msiexec /i VaultServer64_9_1_0_584.msi /l msilog.txt

Go through the install as you had before and let me know your results.

[tylerl]

See log file attached.

[Beth]

You're still getting the 500.19 error? If so, could you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread? A closer look might help.

In addition, can you tell me if you are running SharePoint?

HS: 241406