10.0.2 Install Error

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TrackerMan
Posts: 8
Joined: Mon Dec 30, 2013 10:34 am

10.0.2 Install Error

Post by TrackerMan » Mon Oct 21, 2019 9:20 am

Client Install on Windows 10 error.

Could not access VBScript run time for custom action .

Tonya
Posts: 667
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: 10.0.2 Install Error

Post by Tonya » Mon Oct 21, 2019 10:22 am

Hello,

My first suggestion is to try running the installer as administrator.

If that doesn't help, we have had others users resolve the issue with the following steps:

1. RUN CMD as Administrator. This is absolutely necessary, without this step it will not work.
2. Delete this registry key: HKCU\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}
2a. To do this easily, at the command prompt: REG delete "HKCU\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f
3. At the command prompt, register vbscript.dll as administrator.
3a. regsvr32 vbscript.dll
4. Run the MSI installer through the command prompt.
4a. msiexec /i <The path to the msi installer on your machine> /quiet

Let me know if the problem continues.

Thanks,

Tonya Nunn
SourceGear

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