Item update Fault on Item list page

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topcats
Posts: 28
Joined: Wed Jul 14, 2004 9:13 am
Location: Surrey, UK
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Item update Fault on Item list page

Post by topcats » Sat Feb 22, 2020 7:46 am

I have spotted a bug with the Item update page

Actions for reproduction.

On the list of Unresolved items page.
Select 1 or more items using the check box.
From the Status dropdown (at the bottom) select 'Verified' option.
This causes the page to submit and refresh, but the response to the browser is a 500 error.

Below is the output from the application log.

Code: Select all

Event code: 3005 
Event message: An unhandled exception has occurred. 
Event time: 22/02/2020 13:32:35 
Event time (UTC): 22/02/2020 13:32:35 
Event ID: 9ca553ff35784a449a8120395615adfd 
Event sequence: 459 
Event occurrence: 11 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/4/ROOT/VaultPro-1-132268422023566422 
    Trust level: Full 
    Application Virtual Path: /VaultPro 
    Application Path: C:\inetpub\wwwroot\VaultPro\ 
    Machine name:  
 
Process information: 
    Process ID: 20304 
    Process name: w3wp.exe 
    Account name: IIS APPPOOL\VaultAppPool 
 
Exception information: 
    Exception type: SqlException 
    Exception message: Conversion failed when converting date and/or time from character string.
   at MantisServiceLib.Helpers.BatchModifyItems(HttpSessionState session, MantisItemColl mItems, MantisItemComment mComment)
   at Mantis.ListItemsControl.ModifyItemsInList(MantisItemColl items, EventArgs e)
   at MantisControlsLib.DropDownRepeater.OnLinkClick(EventArgs e)
   at MantisControlsLib.DropdownRepeaterTemplate.OnLinkClick(EventArgs e)
   at System.Web.UI.WebControls.LinkButton.OnClick(EventArgs e)
   at System.Web.UI.WebControls.LinkButton.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 
 
Request information: 
    Request URL: http://localhost/VaultPro/ListItems.aspx?pid=114&qg=620e470a-d92b-421a-a6a5-a270e6618115 
    Request path: /VaultPro/ListItems.aspx 
    User host address: 127.0.0.1
    User: admin
    Is authenticated: True 
    Authentication Type: Forms 
    Thread account name: IIS APPPOOL\VaultAppPool 
 
Thread information: 
    Thread ID: 27 
    Thread account name: IIS APPPOOL\VaultAppPool 
    Is impersonating: False 
    Stack trace:    at MantisServiceLib.Helpers.BatchModifyItems(HttpSessionState session, MantisItemColl mItems, MantisItemComment mComment)
   at Mantis.ListItemsControl.ModifyItemsInList(MantisItemColl items, EventArgs e)
   at MantisControlsLib.DropDownRepeater.OnLinkClick(EventArgs e)
   at MantisControlsLib.DropdownRepeaterTemplate.OnLinkClick(EventArgs e)
   at System.Web.UI.WebControls.LinkButton.OnClick(EventArgs e)
   at System.Web.UI.WebControls.LinkButton.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
 
Custom event details: 
This does work some of the time.
Therefore thinking its a data error/conflict (as the error message indicates).

Having a quick investigation I am drawn to the 'Due Date' field.

Version 10.0.2.30936 (Vault Professional)

Tonya
Posts: 668
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Item update Fault on Item list page

Post by Tonya » Mon Feb 24, 2020 2:50 pm

Hello,

Thank you for reporting this issue. I'm having a hard time reproducing the issue so I'd like to ask you for some additional details.

You believe the issue may be related to the "Due Date" field, any specific date or format entered for this field that seems to invoke the error? Any chance you could send your Vault Server log to support@sourcegear.com? Next time you receive the error, can you please provide us with a screenshot? What web browser are you currently using?

Thanks,

Tonya

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