Error 1720 installing Vault client 4.1.2

[didg]

Hi,

I am upgrading Vault client from 4.1.0 (16216) to 4.1.2 (18185), and I am getting the following error:

Product: SourceGear Vault Client -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action SetDate script error -2147417851, : Line 1, Column 1,

My XP OS has a custom date format of dd-MMM-yy and time format HH:mm:ss and is set to the Australian region.

Any ideas?

Thanks,

Alex

[mskrobul]

It may be that you don't have VBScript enabled on the machine. SetDate uses VBscript.

Open a command prompt then cd to wherever vbscript is on your machine. Usually it is %windir%\System32. Then run regsvr32 vbscript.dll.

cd %windir%\System32

regsvr32 vbscript.dll

[didg]

Hi,

Thanks Mary, but unfortunately this did not resolve the problem.

Alex

[mskrobul]

I just set up an XP VM with your date and time settings and the installer worked fine (for both an upgrade from 4.1.0 and an new install) so I don't think your date time format is the issue.

Is there any more information logged about the error in the event viewer?

That part of the installer code was exactly the same in 4.1.0 as 4.1.2 so it is weird that 4.1.0 installed fine but 4.1.2 fails. Has anything changed on your system since the 4.1.0 install (any service packs etc)?