File missing for one user

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Fil
Posts: 7
Joined: Wed Nov 17, 2004 9:30 am
Location: Dorset, England
Contact:

File missing for one user

Post by Fil » Tue Apr 13, 2010 3:59 am

Hi there,

I've got a problem where one of my Vault users cannot see one paticular file. A file that everyone else can see.

In a folder of about 100 files there is one file that all my other users can see. Yet for one user it is not listed. If I login as myself on the users machine I can see the file, then logging back in as the original user the file is no longer listed in the repository. Almost all my users have the same permissions and all use this paticular repository continuously.

If I login as the user on my own machine Vault does not list the file.

Specs:

Client Information
Vault Client Version: 5.0.2.18753
.Net Framework Version: 2.0.50727.4927
Operating System: Microsoft Windows 7 Ultimate
Service Pack: 0.0
OS Version: 6.1.7600
Total Physical Memory: 3.25 GB
Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London

Server Information
Vault Server Version: 5.0.2.18753
.Net Framework Version: 2.0.50727.3603
Operating System: Microsoft(R) Windows(R) Server 2003, Standard Edition



I have tried checking the file out, checking it back in and still it does not appear to this one paticular user.

Any pointers you can provide would be most welcome.

Many thanks.
Phil Collins
--
Server: Vault 5.0.2.18753
Clients: Vault 5.0.2.18753
--
Morning Data Ltd
http://www.morningdata.co.uk

Fil
Posts: 7
Joined: Wed Nov 17, 2004 9:30 am
Location: Dorset, England
Contact:

Re: File missing for one user

Post by Fil » Tue Apr 13, 2010 4:30 am

All sorted now thanks, note for future users who might search for this - check the user's Pending Changes list and you should find the file in there. Undo the pending change and the file will reappear for the user.
Phil Collins
--
Server: Vault 5.0.2.18753
Clients: Vault 5.0.2.18753
--
Morning Data Ltd
http://www.morningdata.co.uk

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: File missing for one user

Post by lbauer » Tue Apr 13, 2010 8:06 am

Thanks for the update. Glad it's resolved.
Linda Bauer
SourceGear
Technical Support Manager

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