Vault index service authentication error

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rabbey
Posts: 10
Joined: Mon Aug 23, 2010 7:39 pm

Vault index service authentication error

Post by rabbey » Sat Dec 01, 2018 6:02 pm

Vault 6 Standard
Hi

I'm receiving the same error as described from this thread

viewtopic.php?f=5&t=22890&p=78488&hilit ... ice#p78488

I've tried copying the encrypted password from shadow config to index config but that didn't work for me either.

I understand the next step is request help to re-encrypt the password?

Thanks

Richard

Tonya
Posts: 518
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Vault index service authentication error

Post by Tonya » Mon Dec 03, 2018 9:04 am

Hi Richard,

Can you please email us at support@sourcegear.com and provide us with your Vault Server log? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine.

And please send us the specifics in regards to your issue. What is the exact error message you are receiving? Along with any additional details you think may be useful.

Thanks,

Tonya

rabbey
Posts: 10
Joined: Mon Aug 23, 2010 7:39 pm

Re: Vault index service authentication error

Post by rabbey » Mon Dec 10, 2018 6:00 pm

Hi Tonya

Sorry for the delay, but I have just sent the email you requested

Tonya
Posts: 518
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Vault index service authentication error

Post by Tonya » Tue Dec 11, 2018 8:46 am

Richard,

Thank you for the update. We received your support email and we are currently looking into it.

Tonya

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