Shadow Folder Service unable to connect to the server

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hwapdc
Posts: 35
Joined: Thu Dec 09, 2010 6:11 am

Shadow Folder Service unable to connect to the server

Post by hwapdc » Wed May 08, 2019 8:13 am

Hi
After upgrade to version 10 we suddenly gets:
The Shadow Folder Service was unable to connect to the server. Please enter the login to be used by the Shadow Folder Service.

In vault log we see this:
----08-05-2019 16:09:28 admin--pdc-1645.pdc.xx(10.117.68.114)--SSL Enabled System.Exception: An error occurred getting shadow folder associations: Unknown status code (1027).
at VaultWebLib.ShadowFolderData.Select() at VaultWebLib.ShadowFolderData.Select()

Tonya
Posts: 518
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Shadow Folder Service unable to connect to the server

Post by Tonya » Wed May 08, 2019 10:52 am

This issue was resolved offline. The log file indicated there was an invalid security token in the web.config file for shadow folders, due to a new install instead of an upgrade.

Tonya

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