This comment stings in two ways. The ways that it's true (we were too slow to pick up on Vista and IIS 7), and the ways it's not true.My problem is with SG's attitude: SG seems to be focusing on what is difficult/convenient for SG, not for its customers. If SG addressed things as "what do our customers want and how can we address it" rather than "what's easy and convenient for us to do right now," we would all be happy.
The web based admin tool: I've attached a screenshot of the old admin tool. Since you can't click around the screenshot, where do you think you would you find the Email settings? Shadow Folders? We had run out of ways to cram things into the old tool. I very much want to know what we can do to improve the web based admin tool. So far, complaints about the save button (which changed in 4.1) and postbacks are the most common (and I agree).
As for the Enhanced Client, the sting is because you're right. I will admit that I didn't see the new client in the same way our customers would see it (as an upgrade from the Classic client). Please don't attribute my mistake to malice. The majority of our work on the Enhanced client since its first release has been reimplementing features that were free in the Classic client (Source Control bindings, get latest on open, checkin on close, etc). There are still several features that we haven't gotten to yet, but we will.
Believe me, I do nothing but listen to our customers all day, every day.