Fatal Error on Instalation

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Fatal Error on Instalation

Post by Gerald » Fri Feb 06, 2004 3:58 pm

Hello, I am trying to install Vault 1.2.3 on a development server (Windows 2003 Server) and as soon as I click the last next button to install I get this error:

Fatal Error:
Installation ended prematurely because of error.

The Event Log shows Event ID: 11708
Product: SourceGear Vault Server -- Installation operation failed.

I looked this event up and I only found references to MS Host Integration Server, which i do not have.

Is there another log to look at that might have more info?

Any suggestions?


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Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Fri Feb 06, 2004 6:28 pm

Are you installing Vault from the C:\ drive of the machine or from a network drive? Sometimes the Vault installation fails if you're installing from a network drive.

Check the Vault installer log. It's called vault_install.log. It should be found in your temp folder as defined by the USER's TEMP Environment variable. (If you open a cmd prompt and typed 'set temp' you can see which folder it is.) Is there any helpful information logged?

You might want to review the Vault Installation guide on our website at:

http://www.sourcegear.com/vault/support ... torial.asp

It is written for Vault 2.0, but the principles apply to Vault 1.2.3 as well.

Linda Bauer
Technical Support
Linda Bauer
Technical Support Manager


Post by Guest » Tue Feb 10, 2004 10:28 am

Thanks. It was the drive. I WAS installing from local drive (E:), but it was not C:. Once I moved the install files to C: it worked.


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