Assigned new access rights; user can't see new folders

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craigr
Posts: 61
Joined: Wed Mar 30, 2011 4:15 pm

Assigned new access rights; user can't see new folders

Post by craigr » Thu Jul 23, 2020 4:18 pm

I had a user with very limited rights. I removed that group from his access list and put him in a group that has RCA rights to $. On the Admin site everything looks fine (he has the same access rights as I do). But nothing has changed for him on the client side. He still sees the same 8 folders under $ that he saw before. There should be about 75. We tried Refresh but no diff. Logged out/in no diff.

How do I get Vault to recognize his permissions have changed?

Tonya
Posts: 641
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Assigned new access rights; user can't see new folders

Post by Tonya » Fri Jul 24, 2020 7:33 am

Hello,

We'd like to get some additional information from you. Can you please let us know what OS the user is running? Do you have access to your SQL Server?

Thanks,

Tonya

craigr
Posts: 61
Joined: Wed Mar 30, 2011 4:15 pm

Re: Assigned new access rights; user can't see new folders

Post by craigr » Fri Jul 24, 2020 8:46 am

Mac OS 10.15.5

I do have access to SQL Server.

craigr
Posts: 61
Joined: Wed Mar 30, 2011 4:15 pm

Re: Assigned new access rights; user can't see new folders

Post by craigr » Fri Jul 24, 2020 10:05 am

And this morning everything is working. :-)

I think we're OK. I suspect restarting the Mac may have done it, though he doesn't shut down overnight. It's a mystery. :-)

Tonya
Posts: 641
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Assigned new access rights; user can't see new folders

Post by Tonya » Fri Jul 24, 2020 10:28 am

Hello again,

Thank you for the update. Glad to hear that Vault is now working accordingly. If the problem would return, please let us know.

Tonya

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