Clouds not working ?

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Xavier
Posts: 230
Joined: Tue Mar 01, 2005 5:06 am

Clouds not working ?

Post by Xavier » Wed Jan 14, 2009 5:12 am

All the tags of the shouw cloud have the same size.
Is it because we do not have enough items ?
Shouldn't the size reflect the respective number of items ?
Is there some setup somewhere ?
Best regards

Xavier

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Clouds not working ?

Post by lbauer » Wed Jan 14, 2009 10:41 am

The font size of a tag will also indicate how many items that tag is associated with relative to the others, i.e. a larger font indicates an association with more items.

For instance, let's say you have the tags "crash" and "useful." If you have five items wtih "crash" and five items with "useful," they will appear the same size. If you have three items with "crash" and two with "useful," "Crash" will appear larger than "useful" because there are more.

Tag size shows relative numbers, not absolute.
Linda Bauer
SourceGear
Technical Support Manager

Xavier
Posts: 230
Joined: Tue Mar 01, 2005 5:06 am

Re: Clouds not working ?

Post by Xavier » Wed Jan 14, 2009 12:03 pm

Then it doesn't seem to work:
There are much more bugs(10+) :( than evolution (only one in this case, not shown)

Image
Best regards

Xavier

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Clouds not working ?

Post by lbauer » Wed Jan 14, 2009 5:22 pm

Our developers are looking into how this might happen.

Does it happen for all clouds or just the Type?
Linda Bauer
SourceGear
Technical Support Manager

Xavier
Posts: 230
Joined: Tue Mar 01, 2005 5:06 am

Re: Clouds not working ?

Post by Xavier » Thu Jan 15, 2009 9:41 am

It seems to happen all the time for all the tags (on firefox 3)
Best regards

Xavier

drmccue
Posts: 24
Joined: Thu Jun 21, 2007 3:21 pm

Re: Clouds not working ?

Post by drmccue » Thu Jan 15, 2009 4:24 pm

With regard to clouds, we'd like you to try two things, in an attempt to isolate the issue you are seeing with tag sizes:

1 - You indicated that you are using Firefox 3. Is it possible for you to test the behavior with another browser?

2 - You are observing this behavior in the web client. Is it possible for you to try the same query in the Fortress GUI client and report the results back to us?

Thank you,

Dan McCue
Software Developer
SourceGear

Xavier
Posts: 230
Joined: Tue Mar 01, 2005 5:06 am

Re: Clouds not working ?

Post by Xavier » Sat Jan 17, 2009 10:26 am

1. Same result with IE7

2. Where can I see clouds in the Fortress GUI client ?!
Best regards

Xavier

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Clouds not working ?

Post by lbauer » Mon Jan 26, 2009 11:44 am

You can see clouds in the GUI client following these steps:

In the Fortress GUI Client, select View->Browse Fortress Items.

Select a Project, expand it and right click on Queries and choose Add. In the New Query dialog, expand the + for Tags, then click the Tags . . . button. This should give you weighted tags.
Linda Bauer
SourceGear
Technical Support Manager

Xavier
Posts: 230
Joined: Tue Mar 01, 2005 5:06 am

Re: Clouds not working ?

Post by Xavier » Sun Feb 01, 2009 10:26 am

Hello

it works (or rather fails) the same. All names have the same size.
Best regards

Xavier

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Clouds not working ?

Post by lbauer » Tue Feb 03, 2009 3:59 pm

Could you contact me offline about this issue? Email sourcegear.com, Attn: Linda. Include a link to this forum post, please.
Linda Bauer
SourceGear
Technical Support Manager

Xavier
Posts: 230
Joined: Tue Mar 01, 2005 5:06 am

Re: Clouds not working ?

Post by Xavier » Thu Apr 23, 2009 3:22 pm

It's still not working. Have you made any improvement ?
Best regards

Xavier

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Clouds not working ?

Post by lbauer » Fri Apr 24, 2009 3:31 pm

We haven't been able to reproduce this, so there's been no change. Let's do some more troubleshooting.

In the cloud, if you use your mouse to hover over the tag name, it should show the number of items with that tag.

Run a query where you know there different tags/tag numbers, and see if the mouseover reports the correct amount.
Linda Bauer
SourceGear
Technical Support Manager

Xavier
Posts: 230
Joined: Tue Mar 01, 2005 5:06 am

Re: Clouds not working ?

Post by Xavier » Sat Apr 25, 2009 2:28 am

The number of items where 1, 3, 1, 1
and they were all the same size

may be it works with much more items ?
Best regards

Xavier

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Clouds not working ?

Post by lbauer » Mon Apr 27, 2009 8:19 am

It's detecting the correct number of items, but for some reason not adjusting the size of the font. Does this happen to all users on any machine?

What browser and version are you using? What operating system?
Linda Bauer
SourceGear
Technical Support Manager

Xavier
Posts: 230
Joined: Tue Mar 01, 2005 5:06 am

Re: Clouds not working ?

Post by Xavier » Wed Apr 29, 2009 12:57 am

same issue with IE7 on Vista with another user
it's an https connection on a windows server 2008
Best regards

Xavier

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