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gannet
Posts: 11
Joined: Fri Nov 06, 2009 3:33 am

Problems logging in...

Post by gannet » Fri Nov 06, 2009 3:54 am

Hi,

Yesterday we attempted to turn on Shadow Folders (which we thought were already setup but weren't).. The complication being that we want to use UNC naming to put the shadow folders on a different server which gets backed up regularly. I was following the instructions found elsewhere on the about switching identity for the shadow folder service and downloaded the IdentitySwitcher utility - ran this but unfortunately ran it again the wrong web.config file. Double unfortunate was no backup of the config files :(

After this we could no longer log on as it kept saying our installed license was invalid. The 'admin' user logon also didnt work - complaining about invalid username/password. We put all this down to the a dodgy setup of the system so we uninstalled the Vault Server software (while keeping the database) Reinstalled the software again keeping the database. All to no avail :?

We now have a system that the admin user cannot login to because it doesn't recognise the password, and noone else can log on because it doesn't like the license code...

Any clues or pointers as to what to do next?

Thanks in advance

-- Peter.

gannet
Posts: 11
Joined: Fri Nov 06, 2009 3:33 am

Re: Problems logging in...

Post by gannet » Fri Nov 06, 2009 9:24 am

now that was this morning - we fiddled alot and turns out it was database permissions on the loads of stored procedures and tables...

fixed now...

although the shadow folders aren't working correctly but that's a problem for another day now - hey ho.

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
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Re: Problems logging in...

Post by Beth » Fri Nov 06, 2009 4:03 pm

What error are you getting with the shadow folders?
Beth Kieler
SourceGear Technical Support

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