cannot log into server from another domain

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pbiagioni
Posts: 4
Joined: Thu Oct 28, 2010 8:23 am

cannot log into server from another domain

Post by pbiagioni » Thu Oct 28, 2010 9:05 am

Hello,
We are currently using Fortress Server version 1.1.1.18060 with similar version of client.
Using Active Directory for domain authentication. The Fortress Server and all Fortress Client users are in domain adom.ad.corp. This is working fine.
Added another domain bdom.ad.corp in Advanced Settings. Added user and set his Active Directory domain for authentication to bdom.ad.corp.
When valid user in domain bdom.ad.corp tries to log into server, gets error "The username or password is invalid".
Any suggestions would be great.
Paul

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: cannot log into server from another domain

Post by lbauer » Thu Oct 28, 2010 12:33 pm

Let's try some troubleshooting:

What happens if you change the Advanced settings to remove adom.ad.corp and leave bdom.ad.corp as the only domain listed. (This will temporarily lock out adom.ad.corp domain authenticated accounts.)

Can the user from bdom.ad.corp log in now?
Linda Bauer
SourceGear
Technical Support Manager

pbiagioni
Posts: 4
Joined: Thu Oct 28, 2010 8:23 am

Re: cannot log into server from another domain

Post by pbiagioni » Thu Oct 28, 2010 2:29 pm

Thanks for the quick response.
Your suggestion worked. After removing the domain ADOM, BDOM domain users can now log in and ADOM users cannot. So how do we get both to work?

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: cannot log into server from another domain

Post by lbauer » Thu Oct 28, 2010 2:53 pm

Perhaps the domain names were configured incorrectly in the Active Directory box. Be sure to put a semicolon between the domain names.

Try

Code: Select all

adom.ad.corp; bdom.ad.corp
or

Code: Select all

bdom.ad.corp; adom.ad.corp
Linda Bauer
SourceGear
Technical Support Manager

pbiagioni
Posts: 4
Joined: Thu Oct 28, 2010 8:23 am

Re: cannot log into server from another domain

Post by pbiagioni » Thu Oct 28, 2010 3:16 pm

lbauer,
Apparently the domain name parsing is sensitive to spaces. Removing all spaces solves the problem.
Thanx,
paul

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: cannot log into server from another domain

Post by lbauer » Thu Oct 28, 2010 3:26 pm

Thanks for the update. That's good news. : )

Let me know if we can be of assistance in the future.
Linda Bauer
SourceGear
Technical Support Manager

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