Test Email not working for Office 365

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dboyceman
Posts: 2
Joined: Thu Feb 23, 2012 5:42 pm

Test Email not working for Office 365

Post by dboyceman » Thu Feb 23, 2012 5:46 pm

Email is no longer working w/ our Office 365 account.

Here are the settings to access your e-mail using POP, IMAP, or SMTP.

POP setting
Server name: pod51009.outlook.com
Port: 995
Encryption method: SSL


IMAP setting
Server name: pod51009.outlook.com
Port: 993
Encryption method: SSL


SMTP setting
Server name: pod51009.outlook.com
Port: 587
Encryption method: TLS

We are using the SMTP settings and get an error when click test email

An error occurred: Exception: The transport failed to connect to the server. Inner Exception: Exception has been thrown by the target of an invocation. Inner Exception: The transport failed to connect to the server.

Any suggestions for troubleshooting this issue?

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: Test Email not working for Office 365

Post by Beth » Fri Feb 24, 2012 8:34 am

I have received the email you sent to support and will responding directly.

HS: 224891
Beth Kieler
SourceGear Technical Support

TelmoSilva
Posts: 15
Joined: Sun May 17, 2009 4:31 pm

Re: Test Email not working for Office 365

Post by TelmoSilva » Mon Oct 01, 2012 8:59 am

Having same issue using Office 365 as well, similar settings. Was there a solution?

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: Test Email not working for Office 365

Post by Beth » Mon Oct 01, 2012 12:36 pm

The user never responded back, so I am unsure if they got it working themselves or decided to not bother troubleshooting.

Here are some initial things to look at:
  • What version of Vault are you using?

    In your email settings in the Vault admin web page, do you put in a user login name and password? Can you login to email using those credentials?

    What server path are you using? What happens if you copy that URL to a browser?

    Can you ping the SMTP server?

    I have an old KB article here, http://support.sourcegear.com/viewtopic ... 455#p50455, that may help.
Beth Kieler
SourceGear Technical Support

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