Hanging on Install

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Tobus
Posts: 1
Joined: Thu Dec 15, 2022 4:06 pm

Hanging on Install

Post by Tobus » Thu Dec 15, 2022 4:12 pm

Hi,

I'm trying to install the evaluation version of Vault Professional but it keeps hanging after "Checking permissions on local folders .... OK" - I left it running overnight but still looks the same this morning.

I'm using Windows 2016 Server with SQL Server 2017 Express.
VaultError.png
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Tonya
Posts: 862
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Hanging on Install

Post by Tonya » Fri Dec 16, 2022 9:43 am

Hello,

We are going to need additional information from you in order to troubleshoot this issue.

Can you please send over your Vault Server log and your Vault install log to support@sourcegear.com?

The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. The Vault install log is called Vault_install.log and is in your user's temp directory on the server machine.

We'd also like to know during the install, did you choose Machine, System, or Custom for the IIS Process Model? And for authentication, did you use SQL or Windows authentication? You can include this information in the email you send to support.

When emailing support, please reference this support forum link.

Thanks,

Tonya

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