Installation Failure

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gos56280`
Posts: 20
Joined: Sun Sep 09, 2012 4:59 pm

Installation Failure

Post by gos56280` » Tue Mar 07, 2023 7:09 am

We lost a webserver, and no backup. I ran the install for 10.2.0 Vault Pro Server, and got the following error when the install finished and launched the web browser.

HTTP Error 500.19 - Internal Server Error

The requested page cannot be accessed because the related configuration data for the page is invalid.



Detailed Error Information:



Module
IIS Web Core

Notification
BeginRequest

Handler
Not yet determined

Error Code
0x80070021

Config Error
This configuration section cannot be used at this path. This happens when the section is locked at a parent level. Locking is either by default (overrideModeDefault="Deny"), or set explicitly by a location tag with overrideMode="Deny" or the legacy allowOverride="false".

Config File
\\?\E:\inetpub\wwwroot\VaultService\web.config



Requested URL
http://gvppweb039.fdnet.com:80/VaultSer ... %20install.

Physical Path
E:\inetpub\wwwroot\VaultService\VaultWeb\Login.aspx

Logon Method
Not yet determined

Logon User
Not yet determined




Config Source:
220: </security>
221: <handlers> <-- red error
222: <remove name="ReportViewerWebControlHandler" />

Tonya
Posts: 877
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Installation Failure

Post by Tonya » Tue Mar 07, 2023 8:13 am

Hello,

This is likely an IIS related issue. When you setup / configured the IIS server for the Vault Server, did you add the "Application Server" feature as well as the HTTP static content to the role?

Below are the roles that need to be checked:

Web Server (IIS) \ Web Server \ Common HTTP Features \ Static Content ( checked) Web Server (IIS) \ Web Server \ Application Development \ ASP.NET 4.6 (checked or whatever version you have installed)

Please let me know if this doesn't resolve the problem.

Thanks,

Tonya

gos56280`
Posts: 20
Joined: Sun Sep 09, 2012 4:59 pm

Re: Installation Failure

Post by gos56280` » Tue Mar 07, 2023 8:57 am

These features/roled we already enabled.
  • Web Server (IIS) \ Web Server \ Common HTTP Features \ Static Content ( checked) Web Server (IIS)
    Web Server \ Application Development \ ASP.NET 4.6 (checked or whatever version you have installed)

Tonya
Posts: 877
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Installation Failure

Post by Tonya » Tue Mar 07, 2023 9:07 am

Please send screenshots of those roles enabled to support@sourcegear.com.

Thanks,

Tonya

gos56280`
Posts: 20
Joined: Sun Sep 09, 2012 4:59 pm

Re: Installation Failure

Post by gos56280` » Wed Mar 08, 2023 3:48 pm

This appears to be a server install issue, and not a vault install issue.
Sorry for the false alarm.
You can close this thread.

Other websites had issues too, and we're getting a fresh web server.

Tonya
Posts: 877
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Installation Failure

Post by Tonya » Wed Mar 08, 2023 5:12 pm

Thank you for the update. If you need further assistance, please let us know.

Tonya

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