upgraded to Vault and source control emails no longer working

[tficken2]

Hi,

We recently upgraded to Vault Pro 11.1.0.31564. We are getting work item email notifications, but not source control email notifications. We reset the IIS on the Vault server and that did not help. I have attached a zip with the logs and web configs. Do you have any suggestions for getting the source control emails going again?

Thanks!

Tara

[tonya]

Hello,

This could potentially be a TLS compatibility issue. Can you confirm which version you have installed?

Thanks,

Tonya

[tficken2]

Hi Tonya,

We are using TLS 1.0, 1.1 and 1.2.

Thanks,

Tara

[tonya]

Thank you for the confirmation.

This is how I would proceed:

In the email notification plugin section in the Vault Admin Client, try changing the following:

1) Change http → https.

If this doesn't resolve the issue:

2) Try the hostname instead of 127.0.0.1.

Please let me know the outcome.

Tonya

[tficken2]

Hi Tonya,

The changes were made and another IIS reset performed. That didn't help with the source control notifications. Our IT guy asked that you please review our plug-ins. I will send to support@sourcegear.com.

Thanks,

Tara

[tonya]

Thanks for sending over an email to support. I am looking over it now and will follow up soon.

Tonya