Crash on "Get Latest"

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MarcusB
Posts: 24
Joined: Wed Oct 27, 2004 9:30 am

Crash on "Get Latest"

Post by MarcusB » Wed Dec 29, 2004 12:20 pm

When I do a recursive "Get Latest" on our code tree, I recieve the error:

[12/29/2004 10:18:19 AM] An exception was encountered during the get latest operation. Exception: Server was unable to process request. --> Object reference not set to an instance of an object.

What does this error mean? How can work around it, and get back to work?

Thanks,
Marcus

dan
Posts: 2448
Joined: Wed Dec 17, 2003 5:03 pm
Location: SourceGear
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Post by dan » Wed Dec 29, 2004 12:57 pm

The first thing to do would be to check the server log (in windows/temp/sgvault) and see whether there is more information on the error there.

Does this just happen to one client, or to any client trying to get latest on that file/folder?

MarcusB
Posts: 24
Joined: Wed Oct 27, 2004 9:30 am

Post by MarcusB » Wed Dec 29, 2004 1:07 pm

It seems to just happen to me. Other people can perform the operation without error.

What is the name of the log file? I'll try and post them.

Marcus

MarcusB
Posts: 24
Joined: Wed Oct 27, 2004 9:30 am

Post by MarcusB » Wed Dec 29, 2004 3:01 pm

Here is the log file entries from today. Any ideas?


----12/29/2004 8:16:35 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 8:16:59 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 8:17:02 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 8:17:03 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 8:17:06 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 8:17:07 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 8:17:10 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 8:17:11 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 8:17:14 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 8:17:16 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 8:17:19 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 8:17:20 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 8:17:23 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 8:17:27 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 8:17:30 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 8:19:02 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 8:19:05 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 8:19:07 AM Peterr--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 8:39:28 AM DavidT--fqd1y11(172.16.4.153)--SSL Disabled Login
----12/29/2004 8:54:24 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Login
----12/29/2004 8:54:26 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Logout
----12/29/2004 8:55:42 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Login
----12/29/2004 8:56:02 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Login
----12/29/2004 8:56:06 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Logout
----12/29/2004 8:56:13 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Login
----12/29/2004 8:56:14 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Logout
----12/29/2004 8:56:15 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Login
----12/29/2004 8:56:16 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Logout
----12/29/2004 8:56:20 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Login
----12/29/2004 9:30:45 AM JosephM--c6h5c21(172.16.1.65)--SSL Disabled Login
----12/29/2004 9:48:31 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Login
----12/29/2004 9:49:55 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Logout
----12/29/2004 9:50:00 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Login
----12/29/2004 9:57:08 AM Donme--cvklt11(172.16.1.165)--SSL Disabled Login
----12/29/2004 10:00:19 AM Donme--cvklt11(172.16.1.165)--SSL Disabled Login
----12/29/2004 10:05:33 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:05:34 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:05:42 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:05:47 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:05:53 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:05:55 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:06:23 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:06:24 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:06:27 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:06:29 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:06:33 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:06:34 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:10:41 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:10:42 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:10:45 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:10:48 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:10:51 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:10:52 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:11:36 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:12:05 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:12:06 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:14:50 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:14:51 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:15:21 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:15:21 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:15:57 AM Donme--cvklt11(172.16.1.165)--SSL Disabled Logout
----12/29/2004 10:16:03 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:16:04 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:17:12 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:17:13 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:21:28 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:23:21 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:23:22 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:23:26 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:23:29 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:23:32 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:23:33 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:23:36 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:23:37 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:23:46 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:23:49 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:23:52 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:23:59 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:24:02 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:24:05 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:24:08 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:24:11 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:24:14 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:24:24 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:24:26 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:24:30 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:24:33 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:24:35 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:24:38 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:24:39 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:24:42 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:24:43 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:24:46 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:24:47 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:24:50 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:24:51 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:24:54 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:24:55 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:24:58 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:24:59 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:25:02 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:25:03 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:25:06 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:25:06 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:25:12 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:25:14 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:25:17 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:25:18 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:25:22 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:25:23 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:25:27 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:25:28 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:25:31 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:25:33 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:25:36 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:25:38 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:25:41 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:25:42 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:25:46 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:25:46 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:28:58 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 10:29:03 AM Stephenm--28dv121(172.16.4.56)--SSL Disabled Logout
----12/29/2004 10:35:20 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Login
----12/29/2004 10:35:24 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Logout
----12/29/2004 10:35:28 AM MarcusB--d309kjn2h174.jw.local(172.16.3.41)--SSL Disabled Login
----12/29/2004 10:37:22 AM Stephenm--des-web1-rilo.jw.local(172.16.4.15)--SSL Disabled Login
----12/29/2004 11:05:46 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Login
----12/29/2004 11:06:31 AM MarcusB--28dv121(172.16.4.56)--SSL Disabled Logout

MarcusB
Posts: 24
Joined: Wed Oct 27, 2004 9:30 am

Post by MarcusB » Wed Dec 29, 2004 3:01 pm

FYI - my username is "MarcusB"

dan
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Post by dan » Wed Dec 29, 2004 3:43 pm

OK, so the problem looks like it is not server related. Does it happen for any Get Latest, or is it only on a specific folder?

Also, try logging in to a different machine and doing the same Get. It would be good to know whether it is a machine-specific issue, or a user-specific issue.

MarcusB
Posts: 24
Joined: Wed Oct 27, 2004 9:30 am

Post by MarcusB » Wed Dec 29, 2004 5:05 pm

1. It only happens on that machine. My other machine works fine. (The machine with the problem is our common "build" machine)


2. It doesn't happen on every folder. Some work fine.
For example, I can successfully do a get latest on $/QQ/Catalogs, but not on $/QQ/Core.

Thoughts?

dan
Posts: 2448
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Location: SourceGear
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Post by dan » Wed Dec 29, 2004 9:59 pm

Try specifying a brand new folder as a working folder and see whether that helps, or try doing a Get to a non working folder.

Also, try logging in as a different user on that machine and see if that helps.

If it doesn't, you might try doing client side logging for the GET command. See http://support.sourcegear.com/viewtopic.php?t=2146 for how to set this up.

MarcusB
Posts: 24
Joined: Wed Oct 27, 2004 9:30 am

Post by MarcusB » Thu Dec 30, 2004 1:29 pm

1. Other people can successfully do the GET

2. I tried going to GET to a different folder, with the same results.

3. I've setup client-size logging. Attached is the log file. Could someone please look at it and let me know what to do next? This is becoming a major problem.
Attachments
VaultGUIClient.txt
(528.22 KiB) Downloaded 800 times

jeremy_sg
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Post by jeremy_sg » Thu Dec 30, 2004 2:04 pm

Marcus,

Give me an email with your phone number using the button below this post. Your log file raises some interesting questions.

jeremy_sg
Posts: 1821
Joined: Thu Dec 18, 2003 11:39 am
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Post by jeremy_sg » Tue Jan 04, 2005 10:47 am

I spoke with Marcus, and clearing out his client cache files fixed the problem.

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