Setting up email notifications in Fortress

A collection of information about Fortress, including solutions to common problems.

Moderator: SourceGear


Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
PostPosted: Fri Jul 10, 2009 3:34 pm
NOTE: In Vault 6.0.0, there is a different section to configure found in the Vault Tools - Options - Notifications. See the Vault manual in the Vault documentation for additional Details.

NOTE: These instructions mostly apply to Vault as well. Just skip numbers 3-5 that deal with item tracking.

1) Set up email information in Admin website. If your mail server requires authentication, enter the SMTP authenticating username and password. Make sure the password is saved during setup. For the Server URL, you may need to enter in a Fully Qualified Domain Name instead of just a machine name or an IP address if there are any problems resolving the name. For example, instead of machinename, you might have machinename.sourcegear.com.
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2) Put the user’s email addresses into their user page.
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ITEM TRACKING EMAILS
3) To subscribe to email notification, the user will select a project in the Item Tacking page.
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4) On the Recent Items page, the user will click Preferences.
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5) From there, the user will see the option to click the link to their email preferences.
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6) Here the user can set their email preferences page for item tracking:
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EMAIL FOR SOURCE CONTROL UPDATES
7) In the email tab of the Fortress Client, the user will select a folder or file and add the watched path as well as their email address. Select the path in the tree and then click Add.
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Troubleshooting tip: If you do not receive email notifications as expected:
    1) Try changing the email settings in the admin web page. In particular, check the server URL.

    2) Can you ping the SMTP server?

    3) Can you login to email using the username and password you entered into the email settings in the admin web page?

    4) Can you access Fortress or Vault using the server URL in a Fortress or Vault GUI client?

    5) Try a public SMTP server for the email settings in the admin web page. There are many resources on the internet with information on how to use Gmail, Yahoo, and other web mail services as SMTP servers. If it works with another provider, but not your own, then it may be either a problem with the information you entered in the email settings in the admin web page or there could be a problem with your internal mail server.
Beth Kieler
SourceGear Technical Support

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