Shelve Problems Using 5.0.0 and 5.0.1

If you are having a problem using Vault, post a message here.

Moderator: SourceGear

Post Reply
melm
Posts: 2
Joined: Fri Aug 28, 2009 1:37 am

Shelve Problems Using 5.0.0 and 5.0.1

Post by melm » Fri Aug 28, 2009 1:42 am

I am having problems with Shelve. If I press Shelve All with all selected files and presses the OK nothing happens. No messages nothing. If I select fewer files, shelve works as expected. What can I do? This has been tested and confirmed with both Vault Server/Client 5.0.0 and 5.0.1.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Shelve Problems Using 5.0.0 and 5.0.1

Post by lbauer » Fri Aug 28, 2009 7:21 am

Does this happen if certain files are in the shelveset or do you always experience this when you select Shelve All, no matter what number/types of files are in shelveshet?
Linda Bauer
SourceGear
Technical Support Manager

jeremy_sg
Posts: 1821
Joined: Thu Dec 18, 2003 11:39 am
Location: Sourcegear
Contact:

Re: Shelve Problems Using 5.0.0 and 5.0.1

Post by jeremy_sg » Fri Aug 28, 2009 8:21 am

Could you please send us your Vault server log file and your
Vault client log? It's possible that something helpful could be logged there.
Subscribe to the Fortress/Vault blog

melm
Posts: 2
Joined: Fri Aug 28, 2009 1:37 am

Re: Shelve Problems Using 5.0.0 and 5.0.1

Post by melm » Mon Aug 31, 2009 1:14 am

More feedback regarding the UI: In the Shelve dialog after selecting Shelve All: I press the OK button. I See the hourglass mouse cursor for something like 0.1 seconds and control returns to the dialog. No error messages is shown. And nothing happens.

I have attached the client log.
No entries in the server log from my computer.
Attachments
VaultGUIClient.txt
Client log
(522.42 KiB) Downloaded 204 times

jeremy_sg
Posts: 1821
Joined: Thu Dec 18, 2003 11:39 am
Location: Sourcegear
Contact:

Re: Shelve Problems Using 5.0.0 and 5.0.1

Post by jeremy_sg » Mon Aug 31, 2009 1:38 pm

I would like to take troubleshooting this issue offline. Could you please email support at sourcegear.com ATTN: jeremy with a link to this thread.
Subscribe to the Fortress/Vault blog

jeremy_sg
Posts: 1821
Joined: Thu Dec 18, 2003 11:39 am
Location: Sourcegear
Contact:

Re: Shelve Problems Using 5.0.0 and 5.0.1

Post by jeremy_sg » Tue Sep 01, 2009 12:17 pm

The problem turned out to be caused by shelving an add file operation when the file had already been added in Vault. By unchecking the unneeded add file, the shelveset behaved correctly.

In the 5.0.2 version, a better error message will be shown in this case.
Subscribe to the Fortress/Vault blog

Post Reply