Lost licence due to server crash

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paulweaver
Posts: 1
Joined: Fri Feb 10, 2017 7:25 am

Lost licence due to server crash

Post by paulweaver » Fri Feb 10, 2017 7:32 am

Hi

I'm not sure if you can help us, but we are long time users of SOS and have lost our serial following a catastrophic server failure. We were using 4.1.2 server and had a 10 user licence. Is there any way to look at your records to see if you can find our serial so we can re-install on a new server? I can provide you details of the company name and the individual who purchased the product, but he has long since left the company, so we don't have access to his email. If you can check, then let me know what you need from us as proof and I can provide it here (or by email).

Kind regards

Paul Weaver

jclausius
Posts: 3599
Joined: Tue Dec 16, 2003 1:17 pm
Location: SourceGear
Contact:

Re: Lost licence due to server crash

Post by jclausius » Fri Feb 10, 2017 11:04 am

Hi Paul,

Sorry to hear that. Could you please "sales AT sourcegear DOT com" (translated of course) with a note to this support issue. They should be able to help you out from there.
Jeff Clausius
SourceGear

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