Problem After Vault 10 Installation

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Moderator: SourceGear


Posts: 19
Joined: Mon Sep 14, 2015 12:34 pm
PostPosted: Fri Nov 30, 2018 12:49 pm
I have been using Vault 9 for a long time. Yesterday I got around to replacing it with Vault 10.

I have several Windows 10 PC's and a Windows 2016 server. All working as expected except on one PC (which was working fine with Vault 9).

What happens is after logging onto the server and confirming the data store, on this PC it just sits there forever showing a status bar message 'Retrieving repository structure information from the server' - and it never shows the list of folders and files managed by the system. On all other PC's this process completes in a couple of seconds and I can navigate the folders and files.

I have de-installed and re-installed Vault 10 on this PC, but it doesn't fix the problem.

Vault.jpg
Vault.jpg (42.27 KiB) Viewed 739 times


I am at a loss to know what the cause is and how to fix it.

Posts: 469
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear
PostPosted: Fri Nov 30, 2018 1:50 pm
Hello,

My first suggestion is to try the instructions in the following knowledge base article:

viewtopic.php?f=13&t=22633

If this doesn't resolve the problem, please let us know.

Thanks,

Tonya

Posts: 19
Joined: Mon Sep 14, 2015 12:34 pm
PostPosted: Fri Nov 30, 2018 11:33 pm
Thanks Tonya. Problem fixed - I deselected the repository cache option on the options dialog.

Posts: 469
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear
PostPosted: Mon Dec 03, 2018 8:56 am
Glad to hear the issue is resolved. Thank you for the update.

Tonya

Posts: 1
Joined: Fri Mar 08, 2019 7:49 am
PostPosted: Mon Mar 11, 2019 2:24 am
Tonya wrote:Hello,

My first suggestion is to try the instructions in the following knowledge base article:

viewtopic.php?f=13&t=22633

If this doesn't resolve the problem, please let us know.

Thanks,

Tonya


This was super helpful, thanks a lot man. I tried to post a thank you not long ago but it never got approved for some reason.

Posts: 469
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear
PostPosted: Mon Mar 11, 2019 8:23 am
Thank you for the update. Sorry that you were initially disapproved. Our forum has had a lot of spam issues lately so we've been careful on the selection process. You must have been overlooked.

Tonya

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