Email Notification Problems After Upgrade to 10

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Posts: 15
Joined: Wed Mar 03, 2010 12:48 pm
PostPosted: Fri Mar 15, 2019 2:54 pm
After upgrading to version 10, we have been having trouble with email notifications.

In the Web Admin, the SMTP email settings look good. When I try a test email, I receive the test message in my inbox.

In the Vault Pro client, under Tools->Options->Notifications everything looks correct. The enable checkbox is ON. Enable Applications Notifications is also ON. Suppress self-generation is OFF. Under Source Code Control, the watched paths include everything from $ and subdirectories. The Events tab has all events checked ON.

As per another similar support ticket, "Email Notifications stopped after upgrade to 9.1", I checked the web.config file as well as the service PlugIns (where the asmx files successfully return a list of methods).

Please let me know where else I should be looking to troubleshoot this.

Thanks,
Mike

Posts: 425
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear
PostPosted: Fri Mar 15, 2019 3:55 pm
Hi Mike,

Can you please send us your Vault Server log located in the following directory on the server machine:

%windir%\temp\sgvault\sgvault.log

Please send over your web.config file as well. Email both logs to support@sourcegear.com and refer to this forum post.

Thanks,

Tonya

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