Work Item Tracking -- attaching multiple files

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tficken2
Posts: 43
Joined: Wed Mar 15, 2017 1:39 pm

Work Item Tracking -- attaching multiple files

Post by tficken2 » Wed Jun 19, 2019 12:32 pm

If I attempt to attach multiple files to a work item at once (via the web client), like this:

https://ibb.co/dts0FY3

After I click Add, it's very random seeming as to which files are attached to the work item:

https://ibb.co/GtTKbGy

I don't know that I've ever gotten ALL of the attachments at once. The workaround is to only attach a single file at a time.

Tonya
Posts: 520
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Work Item Tracking -- attaching multiple files

Post by Tonya » Wed Jun 19, 2019 1:53 pm

Hello,

Thank you for the screenshots. They are helpful. I have a few questions for you:

1) What version of Vault are you using?
2) What browser are you using?
3) Do the files happen to be large?
4) Does the issue only occur in the web client and not the GUI client?
5) You can get the remaining files eventually added but you have to add them seprately?

Thanks,

Tonya

tficken2
Posts: 43
Joined: Wed Mar 15, 2017 1:39 pm

Re: Work Item Tracking -- attaching multiple files

Post by tficken2 » Tue Jul 16, 2019 10:37 am

Hi Tonya,

1) We are using Vault 10.0.2.30936.
2) Browser is Microsoft Edge.
3) The files are not large.
4) Good question. I don't know, we don't use the GUI client for Work Items.
5) Yes, I can add all items if I add them separately.

Thanks!

Tara

Tonya
Posts: 520
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Work Item Tracking -- attaching multiple files

Post by Tonya » Wed Jul 17, 2019 9:54 am

I wanted to let you know that we have been able to reproduce the issue. I have a bug logged to get this resolved in the next release. Sorry about the inconvenience.

Tonya

tficken2
Posts: 43
Joined: Wed Mar 15, 2017 1:39 pm

Re: Work Item Tracking -- attaching multiple files

Post by tficken2 » Wed Jul 17, 2019 2:57 pm

Thanks for the update! Is there an ETA on a next release?

Tonya
Posts: 520
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Work Item Tracking -- attaching multiple files

Post by Tonya » Wed Jul 17, 2019 3:11 pm

Unfortunately, I do not have one at this time. But I have referenced this post in the work item so I will make sure to update this thread when it becomes available.

Tonya

Tonya
Posts: 520
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Work Item Tracking -- attaching multiple files

Post by Tonya » Thu Jul 18, 2019 3:11 pm

Tara,

Would you mind emailing us at support@sourcegear.com and referencing this post? We have a possible fix available.

Thanks,

Tonya

tficken2
Posts: 43
Joined: Wed Mar 15, 2017 1:39 pm

Re: Work Item Tracking -- attaching multiple files

Post by tficken2 » Thu Sep 05, 2019 8:28 am

Update: I sent an email with the results of our attempt to run the script.

tficken2
Posts: 43
Joined: Wed Mar 15, 2017 1:39 pm

Re: Work Item Tracking -- attaching multiple files

Post by tficken2 » Thu Sep 05, 2019 10:11 am

Updated script (email seemed to have butchered the original) seems to have resolved the issue. Thank you!!

Tonya
Posts: 520
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Work Item Tracking -- attaching multiple files

Post by Tonya » Thu Sep 05, 2019 10:14 am

Glad to hear! Thank you for the update.

Tonya

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