Vault Admin Blank Admin Page

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dsalter
Posts: 69
Joined: Wed Dec 15, 2010 9:02 am

Vault Admin Blank Admin Page

Post by dsalter » Wed Jun 10, 2020 9:02 am

So we have something new suddenly. I cannot get the login any longer for my vault admin page.

I seem to be having the exact issue as this thread: viewtopic.php?f=48&t=22396&p=76159&hili ... ank#p76159

I tried to restart IIS to no avail.

Please help.

Tonya
Posts: 619
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Vault Admin Blank Admin Page

Post by Tonya » Wed Jun 10, 2020 10:01 am

Hello,

Are you seeing a blank screen as well? Or what appears when you attempt to access the Vault Admin tool?

Have you attempted to access Vault Admin on the actual Vault server machine?

Has anything recently changed to your environment?

Can you please email your Vault Server log along with answers to the above questions to support@sourcegear.com?

Thanks,

Tonya

dsalter
Posts: 69
Joined: Wed Dec 15, 2010 9:02 am

Re: Vault Admin Blank Admin Page

Post by dsalter » Wed Jun 10, 2020 10:12 am

I'll send the file right away.

Unfortunately, something likely did change. We have monthly patches/reboots. I haven't been in the admin for over a month. I am assuming some windows server patch is the culprit.

I have tried accessing on the server itself, blank page.

Accessing the vaultservice folder or index does work. Just not the admin page.

Nothing has changed from a settings perspective that I know of.

dsalter
Posts: 69
Joined: Wed Dec 15, 2010 9:02 am

Re: Vault Admin Blank Admin Page

Post by dsalter » Thu Jun 11, 2020 12:48 pm

Hi. File has been sent. Have you had a chance to take a look?

Tonya
Posts: 619
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Vault Admin Blank Admin Page

Post by Tonya » Thu Jun 11, 2020 1:01 pm

Hello again,

We have not yet received the log file. Can you please retry? If the file is large, please zip it up. Send it to support@sourcegear.com.

Thanks,

Tonya

dsalter
Posts: 69
Joined: Wed Dec 15, 2010 9:02 am

Re: Vault Admin Blank Admin Page

Post by dsalter » Fri Jun 12, 2020 8:09 am

Hello,

I re-sent. Last time it went to the wrong email. Please let me know if you did not get it.

Tonya
Posts: 619
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Vault Admin Blank Admin Page

Post by Tonya » Fri Jun 12, 2020 8:39 am

Hello again,

There appears to be an email issue. We did receive the log and I replied yesterday.

The following error is listed in your Vault Server log file:

System.Configuration.ConfigurationErrorsException: The connection string name is missing for the MySqlSiteMapProvider (C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\machine.config line 305) ---> System.ArgumentException: The connection string name is missing for the MySqlSiteMapProvider

The following KB article will likely resolve the issue:

viewtopic.php?f=13&t=22910

Please let me know if the problem continues.

Thanks,

Tonya

dsalter
Posts: 69
Joined: Wed Dec 15, 2010 9:02 am

Re: Vault Admin Blank Admin Page

Post by dsalter » Fri Jun 12, 2020 9:15 am

Thank you. Have managed to fix it with your help. MsSQL was installed by a member of my team.

Tonya
Posts: 619
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Vault Admin Blank Admin Page

Post by Tonya » Fri Jun 12, 2020 9:37 am

Glad to hear! Thank you for the update. Sorry for all the email complications.

Tonya

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