upgrading Vault client and server knocked out email notifications

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tficken2
Posts: 56
Joined: Wed Mar 15, 2017 1:39 pm

upgrading Vault client and server knocked out email notifications

Post by tficken2 » Thu May 19, 2022 11:44 am

Hi folks,

We recently upgraded our Vault server and client and now our email notifications are no longer working. I asked our IT guy to get:

The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine.
The Vault Pro log is in %windir%\temp\sgvaultpro\vaultpro.txt
And the Vault Notification log is in %windir%\temp\sgvaultnotify\vaultnotifyservice.txt

I attached what he came back with. Any hints on what we need to do to get our email notifications for check ins and work item changes up and going again?

Thank you,

Tara
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Tonya
Posts: 790
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: upgrading Vault client and server knocked out email notifications

Post by Tonya » Sat May 21, 2022 9:18 pm

Hello,

Thank you for the logs. What happens when you attempt to access the following link from a browser?

http://127.0.0.1:443/VaultService/VaultService.asmx

Resetting IIS has been known to resolve this issue so I would recommend giving it a try.

We'd also like to see a screenshot of your Plugin dialog from within the admin tool. If you'd prefer, you can email it to support@sourcegear.com.

Thanks,

Bailey

tficken2
Posts: 56
Joined: Wed Mar 15, 2017 1:39 pm

Re: upgrading Vault client and server knocked out email notifications

Post by tficken2 » Tue May 24, 2022 11:17 am

Hi Tonya,

I get "This site can't be reached. 127.0.0.1 refused to connect."

We just tried and retested after an IISReset. That didn't help.

I will send screenshots via email. It might be worth noting that Work Item notifications ARE triggering emails.

Thanks!

Tara

Tonya
Posts: 790
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: upgrading Vault client and server knocked out email notifications

Post by Tonya » Sat Jun 04, 2022 8:39 am

This issue was resolved offline. Modifications were needed for the web.config file.

Tonya

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