Bug items "unresolved"

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BigBrett
Posts: 188
Joined: Wed Feb 01, 2006 8:45 am

Bug items "unresolved"

Post by BigBrett » Thu Feb 09, 2006 3:28 am

I have searched the forums and read the resulting posts concerning "unresolved" bug items, but I can't get my mind around this.

Surely if a bug has been marked as Completed (which we have renamed as Closed) it should no longer show up as an unresolved item in the summaries ?

The system we want to use is a "Open" a bug, mark it "Not reproducible", "Not a bug", "No plan to fix" or "Duplicate" in case of problems, mark it "Completed" (an additional status we added) when the developer produces a fix, mark it as "Verified" when QA has tested the fix, and then mark it as "Closed" to move it out of the summaries as it has now been resolved.

Will this system work in DragNet or do I need to go back to the drawing board again as far as workflow is concerned ?

BigBrett
Posts: 188
Joined: Wed Feb 01, 2006 8:45 am

Post by BigBrett » Thu Feb 09, 2006 7:37 am

Now I get it ! I had missed the part about "Verified" burying the bug forever.

Sorry about that.

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