SourceGear Support

Appologies for the delay in this, unfortunately was off sick. The section of the registry I believe you wanted was this: [HKEY_CURRENT_USER\Software\SourceGear] [HKEY_CURRENT_USER\Software\SourceGear\Vault] [HKEY_CURRENT_USER\Software\SourceGear\Vault\Client] [HKEY_CURRENT_USER\Software\SourceGear\V...

Hokie to answer your questions. - Nothing arrived in the event log during the start up or trying to connect to the server. - The hard disk has 123gb free. - The machine has 4gb of ram, although 3.15 is visible to windows. - There are frameworks 1.0,1.1,2.0,3.0 and 3.5 installed. The operating system...

We have an installation here where the installed client will not pop up the dialog box to connect to the server. The client starts up as normal, displays the splash screen, then presents the client window with no "connect" dialog. The File menu works but choosing File/Connect does not pres...

Linda Thanks for this, but this is quite consistant and has survived resets, reboots and also an upgrade of vault to our current 3.1.9.3798 version. We were intending to upgrade to 3.5 but that is quite a major undertaking for us so were hoping that we could resolve this issue and deal with the 3.5 ...

We have an issue where we get an exception during a branch operation. The error is readily reproduceable on our main server, however we have a separate DR server for testing upgrades and the like and the branch succeeds on this separate server (which we keep in synch using the night befores backups)...

I've reinstalled the .net framework and now I get a part of our Select tool trying to repair itself when Vault starts. No need for your support to do anything following this though as I need to understand how the Select tool is packaged and how this could cause the problem. thanks very much for your...

Sourcegear support We are having an issue on one of our workstations where the client hangs on startup, getting as far as displaying the splash screen but no further. In the background the vault client displays Ready in the status bar but the splash screen never goes away to give control back to the...

I checked the options and vault is still the default provider. Ive attached the log that was generated when I turned on logging and also the solution file that we are trying to look at. If you let me know what else you need I'll try and dig it out. (Worked it out now, renamed attachments to .txt) th...

We have just completed an upgrade from vault 2.0.7 to 3.0.5 and have a problem with the users that still use the client integration with visual studio 2003. When doing a file/open from source control the solutions that are bound to source control from within VS no longer open correctly. An error arr...

jeff I'll pretend to be John today as I have to be in today anyhow.... yes the symptoms look identical to those in http://support.sourcegear.com/viewtopic.php?t=874 and the file is definitely shared. It is still shared according to the icon, but the version is different from the other files it has s...

Hi I think we are experiencing the same problem - this morning several of our clients recieved OutOfMemory exceptions and others recieved Object reference not set to instance of object after a long period of no response from our server. Like Joel were running 4 gigs of ram on the server and similara...

Thanks very much Shaw - we missed the commit on the pending change set option. As ever great and effient support!

Jim

If you have in your status search pane a list of renegade files and choose checkout on a file that is already exclusivly checked out by another user you get "object reference not set to instance of object", rather than "this has been checked out by another user". The message pane...

Ive tried several machines now (6) and I either get access denied or file not found on all of them. Is there any way I can get the information that it sticks in the email without clicking on that link ? My guess is that the problem here is that we are supposed to be using NT4 and we only have email ...

jeremy, Im not sure that i understood your reply. I thought that you were saying that it uses the same connection that is used to connect to the vault server, but then i saw you mentioned the credentials from the proxy en route to the vault server. Anyhow I tried unticking bypass proxy server for la...